This FAQ has been compiled specifically for librarians, resource managers, institutional administrators and key-users.

General information

What is the Springer platform?

Springer has developed a proprietary content platform containing over 5.7 million research documents. There are two versions of the platform available, containing the same content but optimized for different users. SpringerLink has been designed specifically for academic researchers whereas Springer for R&D is for the corporate researcher. Both sites aim to provide a better user experience, helping your users to find the content they need easier and faster.

Is all of the Palgrave Macmillan journal content available on the Springer site?

All titles have migrated from Palgrave-journals.com except International Abstracts in Operations Research (IAOR) and the open access title Palgrave Communications. Both titles, which have unique functionality, will remain on the Palgrave-journals.com platform for the time being. The ability to manage and monitor all elements of an institution's site license to IAOR, including usage statistics, will remain in the Site license administration account.

If you have any queries about this please contact onlineservice@springernature.com

Do you offer any training to support users of the platform?

Institutional clients may wish to use the services of our account development teamincluding & discoverability assistance, trainings & campus events, and promotion & awareness.

Which browsers are the Springer site compatible with?

SpringerLink and Springer for R&D are optimized for use with Firefox 3.x, Internet Explorer 8 and 9, and Google Chrome. Please note that other browsers may display some pages improperly and we recommend that you use one of the browsers listed above for the best experience on the site.

Does the site work on mobile devices?

The platform has been built in a responsive design which means that the layout of the pages will automatically adapt to provide an optimal viewing experience whether you are accessing it on a PC, tablet or mobile device.

What other content can be found on the Springer platform?

SpringerLink and Springer for R&D contain over 9 million documents, including Palgrave Macmillan eBooks, and broadly covers the following areas:

Where can I find further information about the Palgrave Macmillan products and services?

More information on all Palgrave Macmillan products, including information for authors, reviewers, and readers, is available at Palgrave.com.

Librarian information & usage statistics

Were all of our entitlements carried over?

Yes! All of your subscriptions are available to access on the new platform. As of June 1, you can log in to your account to confirm your entitlements in the Admin Dashboard area of the new site. This is as a double-check to the controls already done by Springer Nature.
If you have any queries about your entitlements please contactonlineservice@springernature.com.

How do I log in as the administrator of my institution?

If you have an existing account as an administrator on the Springer platforms then you will automatically have your subscriptions matched and added to your Springer account and you may use your Springer Admin Dashboard login.
If you did not have a Springer administration account, then you will receive an activation email as your subscriptions are transferred and a new administration account is created. This email will be sent to the original contact for the Palgrave-journals. The email will provide instructions to create a password for your account. Once your account has been activated you will be able to login using the Login/Register link at top right of every page. Once logged in, one of your account options will be to view your Admin Dashboard.
If you have any questions about this process, please contactonlineservice@springernature.com.

What is the Admin Dashboard?

This is your area to manage your institutional account. From here you will be able to:

• Administer one or more organizations
  
• View your account details
  
• View all packages of content purchased by your organization.
  
• Drill down further into the packages and view a list of journals/books that are in each package.
  
• Download usage statistics
  
• Manage individuals’ association with your organization – associate or dissociate individual users, download a list of active members.
  
• You can choose a single image to upload as your organization logo. This will appear at the top of every page throughout the site when users are recognized as part of your organization. It should be a valid file format (JPEG, GIF or PNG) and size (160 x 50 pixels). The maximum file size is 25kb. You can replace your logo at any time.
  
• Manage settings such as automatic association of new users

What are “associated users” and how do I manage them?

Individuals who register for an account whilst within your organization’s registered IP ranges will automatically be associated with your organization and will therefore have remote access to any content that you have subscribed to. From your Admin Dashboard you will be able to manage these users and, if necessary, disassociate individuals who should not have access to the content. Alternatively, you can configure your account settings in the Admin Dashboard to manage all of these associations manually.

Can I manage my own IP addresses?

No, the new site will not support self-management of IP ranges. You will need to contact onlineservice@springernature.com if you require assistance with this.

Do I need to update my catalog?

URL redirects will be in effect for the foreseeable future. There is no need to change your catalog at this time. If you would like to make the changes to the new URLs, the easiest way is to pull a journal title list with the new URLs from the Admin Dashboard. If you need assistance with the Admin Dashboard we would be happy to help you.

Please contact our account development team.

We use link resolvers to access content. Were these updated?

Springer worked with third party services such as Serials Solutions to provide them with the information they need to ensure continued access.

Does the Springer platform support inbound linking from search engines and discovery services?

SpringerLink is compatible with OpenURL inbound linking and all inbound third party discovery and linking tools. SpringerLink supports DOI-based linking at book, chapter, and article level and for CrossRef citation linking. SpringerLink does not support library link out or Outbound OpenURL technology.

What usage reports are available?

Springer offers the below COUNTER Reports. All usage reports adhere to COUNTER standards (www.projectcounter.org). Springer passed the COUNTER audit for Release 4 in November 2013 and is listed as COUNTER-compliant vendor (http://www.projectcounter.org/compliantvendors.html).

Is SUSHI supported?

Yes. For details, please see documentation on https://github.com/SpringerSBM/sushi.

How regularly are usage reports updated?

Statistics for each month become available around the middle of the following month.

Was usage data from Palgrave-journals.com saved?

Usage statistics from Palgrave-journals.com is still available via your MPS Insights log in. We do recommend downloading and storing these reports at your convenience.

If you have any queries about this please contact onlineservice@springernature.com.

Access information

How can I access the new site?

Visitors to the Palgrave-journals.com platform will be automatically redirected from June 1, 2016. As an existing customer, you will be redirected to the right site automatically according to your institution type, otherwise you can just navigate to the most appropriate site using the links above.

Which authentication methods are used on the site?

In addition to your individual logins, the site will support institutional access via IP recognition, HTTP referrer, Athens and Shibboleth.

Were individual accounts carried over?

Individual users who are subscribers to online content and/or email alert registrants have been transferred. We contacted all of our users to inform them of the changes, but it may be worth also communicating this internally to prevent any disruption.

How can I tell if I am recognized as part of an institution?

User details including user name, affiliated organizations and IP addresses are now displayed in the site footer.

Was access to backfiles/archives affected?

No. Entitlements to previously licensed backfiles are maintained on the new platform.